Human Capital and Training Solutions
When government agencies need people for hard-to-fill a job categories or re-skill and train their federal recruitment practices, CTEC helps federal agencies with a range of highly scalable, fully customized federal talent acquisition and training solutions compliant with DEU and federal hiring procedures and protocols.
Your organization’s workforce is your most important asset. Our customized training solutions are designed to help agencies with:
- Strategically aligning objectives, strategies, workforce plans, performance measures, and milestones within the workforce
- Bridging competency gaps, and employing a merit-based leadership culture
- Creating a merit-based, results-oriented culture of high-performance
- Closing competency gaps for mission-critical occupations
- Creating accountability through annual assessment of an organization's human capital management progress and results, including compliance with relevant laws, rules, and regulations
HR Consulting Services
CTEC’s HC&T Consulting Services provide strategy and support from industry-leading experts, helping companies meet pressing challenges, including:
- Reducing costs and boosting efficiency for talent acquisition and management processes
- Evaluating and selecting service and technology vendors
- Establishing objectives and metrics for success
- Implementing and optimizing talent programs and systems
Recruitment Process Outsourcing Services
CTEC streamlines the process of sourcing, identifying, evaluating, and hiring specific talent. It is the accurate, customizable way to target, screen and hire for your most difficult-to-hire positions, quickly and easily. CTEC offers the services and expertise to recruit hard to find talent and delivers only the candidates who meet an agency’s unique hiring requirements from education and technical training to professional expertise and fitness.
Who and how many do you need?
- Consulting/Business Analysis
- Cyber Security
- Program & Project Management
- Recruiting/Human Resources
- Information Technology
How may we deliver them?
Enterprise Recruitment Services
CTEC delivers the experience, resources and expertise to help agencies develop and apply an end-to-end talent acquisition strategy that will sustain a competitive advantage. Our Enterprise Recruitment Services solution delivers federal recruitment best-practices, competency based methodologies, and a flexible service delivery model – fully auditable for DEU compliance.
Recruitment Projects – Volume
CTEC’s Project-Based Recruitment solutions are designed to help government agencies secure and manage multiple quality hires on a tight timeline. We offer a proven, outsourced approach for augmenting and optimizing any agency's talent acquisition team.
Recruitment Search – Permanent & Contract Positions
CTEC’s Recruitment Search solution allow government agencies to eliminate severe shortages of critical talent for SL, ST and high GS (bands 13-15). CTEC recruiters draw on multiple sourcing channels and an extensive database of pre-screened candidates, as well as targeted head-hunting.
For more information, contact our VP of Human Capital and Training on 703-766-5774, about the ways and means of contracting for the human capital and training solutions you require.
ePMO Support Services
CTEC will support the Enterprise Project Management Office (ePMO) efforts to move from traditional IT to a modernized service offering model and enhance financial transparency and accountability by supporting the assessment, standardization, and maturity of its organizational processes. Our approach to IT organizational maturity leverages applicable industry and government maturity frameworks, models, and best practices to serve constituents effectively, align with strategic priorities, leverage innovative technology solutions, and comply with rigorous and evolving governmental requirements. Our objective is to continually assess, prioritize, stabilize, measure, and mature processes, “just-in-time”, to elevate overall IT organizational maturity, establish IT governance procedures that support IT projects, and enable successful IT modernization.
Our team will leverage Lean Six Sigma’s Define, Measure, Analyze, Improve, and Control (DMAIC) data-driven improvement cycle to assess, improve, stabilize, and optimize business processes and designs. This structured change management approach will serve as a framework for enhancing financial transparency and capital planning efforts, while improving overall IT organizational effectiveness. We begin with the strategic selection of high-value tasks and activities aligned with key IT organizational challenges – both strategic and tactical. We then iteratively assess, identify, and evolve Key Performance Indicators (KPIs) to measure current performance outcomes and establish target performance thresholds across a broad spectrum of organizational priorities and operational elements, such as EPMO capabilities, Enterprise Architecture (EA) maturity, and enterprise IT governance.
Enterprise Applications & Infrastructure Modernization
Today’s organizations rely on complex systems that generate vast amounts of data. To be competitive, you’ve got to have an infrastructure that integrates your systems of record with the new means of engagement. Our enterprise modernization solutions optimize existing applications, infrastructure, and skills through streamlined development, testing, and deployment of enterprise applications for multiple platforms. We employ DevOps, a software delivery approach that focuses on speed and efficiency without sacrificing stability and quality. This approach yields significant improvements in speed, capacity, and cost for our customers. Partner with Cybermedia Technologies, Inc. to:
- Improve collaboration between development and operations teams
- Perform automated testing to offload, automate, and service virtualization technology for improved application quality and reduced cost
- Automate provisioning of multiplatform applications, databases and configurations throughout the application lifecycle
- Modernize existing applications to transform business-critical systems into flexible applications and services
Technology Support Services
We provide support for servicing telephones and devices to include desktops, tablets, mobile phones, laptops, servers, network equipment in classified and unclassified environment. This includes, but is not limited to: Service Desk support, Systems Operation Center (SOC) support, Desktop Support, Mobile Services, VTC support, multiroom audio and video conferencing support, and multifunction devices support.
Success Stories: CTEC is providing Tier 1 – Tier 4 support for organizations such as the U.S. Census Bureau Decennial Service Center (DSC), Department of State Defense Trade Controls, DHS-CBP, and Army RCAS. We have staffed over a hundred service desk agents handling service desk requests ranging from account provisioning to applications support utilizing Remedy or ServiceNow ITSM systems. CTEC uses a problem management database and help desk system (service desk to support Tier 1-4 requests, field and technical support to include access management, event management, problem management, and request fulfillment) to promote timely resolution of issues. We provide help desk functionality, including problem ticket submission and completion, and provide support with problem recognition, research, isolation, resolution, and follow-up steps. CTEC handles emergency fixes, emergency security patches, legislative patches, critical patch updates, and baseline security hardening of database and applications modules under this task. Patch management involves planning, testing in a controlled environment, and deployment to stage and production environments.
Infrastructure Computing Services
We operate, maintain, and service our customers’ telecommunications network, and telephone infrastructure to include telecommunications security, network, telephone, wired communications, wireless communications, and mobile platforms, and desktop-computing devices.
Success Stories: For customers such as DHS-CBP and Army RCAS CTEC has provide desktop computing services support. CTEC performs workstation/user management, patch management, network administrative tools management, user productivity support, remote access performance and capabilities support, identification of non-standard configurations, monitoring and compliance (including review of configuration repositories), network security (including firewall protection and configurations). We also perform wireless security, antispam, and antivirus software installations and deployment, gateway-level intrusion detection software installation and patch management, file/share permissions for employee access control, data encryption methods. In addition, we perform server and server-based applications updates, change management, network resiliency and monitoring, data preservation and archival, disaster recovery, system reparability (including warranties and spare workstation configurations), system performance (including network bandwidth availability), workstation performance and internet bandwidth availability, system support quality control (including provider responsiveness), and alerts, and provides after hours support as needed.
Mission Computing Services
We provide operating system and application administration and modification, cybersecurity, scripting and code development, high-performance computing (HPC) support, cloud maintenance, disaster recovery support, implementation and maintenance, scripting, programming, and computational scheduling.
Success Stories: For customers such as DHS-CBP and Army RCAS, CTEC provides system administration, operating system, and hardware support for enterprise storage systems including, but not limited to, EMC/Dell & NetApp arrays. EMC/Dell support includes running UniSphere and NetApp systems using OnTap. Support includes creating, documenting, and maintaining all protocols (e.g. Common Internet File System (CIFS), Network File System (NFS)), reporting status of maintenance support, and submission of health checks (drive errors, current usable storage space, etc.) for all associated storage systems.
For DHS-CBP, CTEC's security engineers provide certified and experienced IT security leadership that understand the requirements, regulations and components of an effective security program; provide SCA and C&A assistance for a robust security posture to the ISSO; Improve CBP environments through hardening of processes and systems, providing timely and accurate data to CBP stakeholders and authorized users; empower staff with the appropriate security education, training and certifications necessary to promote secure, best practices protect against data loss or compromise; ensure compliance with Federal Information Processing Standards (FIPS) 199, 4300A Sensitive Systems Policy and Handbook, Federal Information Security Management Act (FISMA) Requirements, NIST Guidelines; implement a Security Dashboard to provide the ISSO with a consolidated view of CBP security metrics, monitoring and event logs; automate Security Processes for Authorization, Accreditation, Assessments, Training Compliance and Verification.
Enterprise IT and Information Services
We provide enterprise solutions that are critical to enabling our customers’ business and mission. Our digital services practice analyzes, designs, builds, maintains, and put into production equipment, websites, and tools to manage data and information for our customers’ enterprise using our AgileDNA+ ™ framework. Our DevSecOps engineers are proficient in Custom Computer programming, commercial-off-the-shelf application configuration and customization, report development, DevSecOps, scripting, and testing.
Success Stories: CTEC is modernizing OPM’s Retirements Benefits systems and OPM’s Health and Insurance Employee Health Benefits systems using DevSecOps approaches. To meet the requirements, CTEC drives and supports the operationalization of OPMs’ CI/CD pipeline and transformation to operating within a DevSecOps model. CTEC performed a thorough “as-is” assessment to analyze the true current state of OPM’s Cloud environment and the functionality of the CI/CD pipeline. Our DevSecOps engineers utilized this assessment as a baseline to identify elements of the MS-Azure environment and CI/CD pipeline that are operating as needed, as well as those that may require areas of the pipeline to be re-architected. This in-depth analysis of the “as-is” environment helped CTEC engineers to perform activities required to complete the CI/CD pipeline, integrating Non-Production and Production environments into the current pipeline and making architecture changes accordingly. Throughout all architecture activities within the environment, CTEC engineers followed a cloud-agnostic approach, ensuring that all elements of the environment and pipeline could be utilized across platforms.
At Cybermedia Technologies, Inc., our cybersecurity services are aligned closely with the NIST Cybersecurity Framework. This framework, a collaboration between industry and government, consists of standards, guidelines, and practices that promote the protection of critical infrastructure.
Utilizing this prioritized, flexible, repeatable, and cost-effective approach, Cybermedia Technologies, Inc. can help owners and operators of critical infrastructure with:
- Asset Management
- Business Environment
- Risk Assessment
- Risk Management strategies
- Access Control
- Awareness and Training
- Data Security
- Information Protection Processes and Procedures
- Protective Technologies
- Security Continuous Monitoring
- Detection Processes
- Response Planning
- Analysis, Mitigations, and Improvements
- Recovery Planning